Terms and Conditions

WEBSITE USAGE TERMS AND CONDITIONS

Welcome to the Alfresco Garden Furniture website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. It is your responsibility to ensure that any product information or delivery service meets your specific requirements. You acknowledge our copyright over the design, layout, look, appearance and graphics and written content.

You acknowledge that unauthorized use or infringement of that copyright may give rise for us to a claim for damages against you. Use of this website is subject to the laws of England, Northern Ireland, Scotland and Wales.

INFORMATION ABOUT ALFRESCO GARDEN FURNITURE

This website is operated by Alfresco Garden Furniture. Alfresco makes every effort to adhere to the Consumer Rights Act 2015 (DSRs) the Electronic Commerce Regulations (ECRs) and the Privacy and Electronic Communications Regulations (PECRs). If you have any questions or would like to know more about how we meet these regulations, please contact us by email or call us on 03301 248595 or sales@alfrescogardenfurniture.com

TERMS AND CONDITIONS OF SALE

These terms and conditions act both to protect your consumer rights and those of Alfresco Garden Furniture as a business. Please read these Terms and Conditions of Sale carefully. By placing an order through the website, you confirm that you have read, understood and agree to these Terms and Conditions of Sale in their entirety.

If you do not agree to these Terms and Conditions of Sale in their entirety, you must not order any product through the website.

Product and service descriptions

We have taken reasonable steps to ensure that all products have been fairly described and offered to you at a fair price inclusive of VAT. However, when ordering products through the website, please note that:

Orders will be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

All prices are displayed in Sterling inclusive of VAT.

Should you have any questions about an order you have placed with us, we welcome you to contact us by email or telephone 03301 248595.

How to place an order

Please add any goods you wish to order to your online basket by clicking “Add to Basket”. Please note product accessories are available at an additional cost and do not come with the product unless otherwise specified. Take care when placing your order and ensure that you have the accessories that you require. You are not committed to any purchase until you have confirmed your order and made payment in full, and even then, you have a right to cancel. Once you have placed your order by going to the “Checkout”, we will acknowledge your order and allow you the opportunity to alter any details. Once you have checked and confirmed that the details of your order are correct, you must provide your customer details and authorise us to conduct the payment transaction from your credit or debit card. You may only authorise payment from a card in your name.

If the goods you order are not available for any reason, we will inform you of the position by e-mail (at the email address provided with your order details). If the goods are temporarily out of stock, we will ask if you wish to wait for the goods to become available. If you do not, we will refund any money debited/charged to your credit or debit card in respect of the unavailable goods.

Payment

Payment is processed when you place your order inclusive of VAT which is added on any furniture for delivery within the UK and EU. During the secure checkout process, you will be asked to complete your payment details. All fields indicated as compulsory (*) must be completed. All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. For your peace of mind, the site uses a secure hosting service that implements secure sockets layer technology to protect your credit card information.

Acceptance of your order

Soon after you complete the online checkout process, we will send you a confirmation email detailing you order, guarantee and your right to cancel. Our acceptance of your order will take place at the time we have charged/debited your card and dispatched the order to you.

Delivery Timescale

Goods you have ordered will be delivered direct to the address (where your payment card is registered for the first order), usually within 7 working days. Period begins the day after you receive the items from us. Once you have notified us you have a further 14 days to return them to us unused and in their original packaging. We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified a fault, let us know within 30 days of purchase and return the item to us for an exchange or a full refund.

Free UK (mainland) Delivery

We offer FREE Garden Furniture delivery to most locations across the UK mainland excluding certain parts of Scotland. For further advice, questions or information please contact us before you place an order.

Our Standard delivery includes delivery to hard standing or kerb side if by pallet. You’ll also receive a call from your delivery driver before they are due to arrive, so you’ll know when to expect them. Please note packaging removal is not included within this service.

Alfresco Garden Furniture offers delivery across the UK mainland but if you live in a remote location, it is your responsibility to contact Alfresco and ensure that we can deliver to your specified address before you place an order.

10 Year Guarantee

Please note that our 10-year guarantee only covers furniture for structural damage, rust and fade in the UK. The guarantee applies to all furniture sold by Alfresco, however it does not include the glass supplied or cushions and parasols.

The specification of furniture is made to withstand the weather conditions in the UK, therefore may not be suitable to foreign climates. Extreme temperatures may cause the rattan to contract and expand, consequently leading to damage or cracking. Should the consumer wish to move furniture outside of the UK, Alfresco Garden Furniture are not liable for any consequent damage, due to foreign weather conditions.

Alfresco reserves the right to not apply the 10 Year Guarantee in cases where we deem inappropriate misuse or in instances where the product or products have been tampered with by a third party. The guarantee will also not apply in instances deemed to be fair wear and tear.

CANCELLATIONS, RETURNS & REFUNDS

If you are a UK consumer, you have the legal right, under the Consumer Rights Act 2015 to cancel your order within 14 working days following the receipt of your order.

If you wish to cancel a product you have ordered from us, please be aware of the following the terms that apply:

I want to cancel the order prior to dispatch: by law you are permitted to cancel your order prior to dispatch but please contact Alfresco as soon as possible so that we can minimize the overheads and inconvenience of any costs incurred. This should be by telephone and confirmed by email.
I want to return damaged products: If the products you receive are damaged on delivery, you should notify Alfresco as soon as possible so that we can organise collection, refund or substitution without charge to you.
We want you to be pleased with your purchase but if you are not you can return any item by notifying us of your intentions in writing within 14 days of receiving your purchase. This 14-day period begins the day after you receive the items from us. Once you have notified us you have a further 14 days to return them to us unused and in their original packaging. We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified a fault, let us know within 30 days of purchase and return the item to us for an exchange or a full refund.

RETURNING AN UNWANTED ITEM

Unfortunately, we won’t be able to refund your return costs if the item is merely unwanted.

However, if the item was delivered in an unsatisfactory condition, please send it back to our UK address where it will be assessed by our returns team and a postage refund will be processed where possible.

You should return your items via a secure and insured delivery service (such as Royal Mail recorded Delivery), as we cannot accept responsibility for goods not received. A proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed. Please note that all return postage costs are the responsibility of the customer.

We will refund postage for any faulty items returned to us; however, we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty. Merchandise must be returned in its original condition to be accepted as a return.

Returns are usually processed within 24 hours of receipt; once confirmed that the item is in perfect condition in undamaged original packaging. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer.

If you have any questions about the return’s procedure, please do not hesitate to contact our Customer Assistance.

We’re here to help!

COMPLAINTS

If for any reason you wish to lodge a complaint, please telephone us on 03301 248595, or by email sales@alfrescogardenfurniture.com or letter using our Postal address. We will endeavor to acknowledge your complaint within three working days.

In the case of damaged or incorrectly supplied goods, we may offer you a replacement or substitute product at cost to us. Any refunds given by us will be made to the debit/credit card account provided when you placed your order.